· Hallmark of our company is accountability - our word is our bond.
· Our daily focus is our vendors and their customers – they are key to our success.
· Provide the highest quality “work product” – we know that a favorable reputation is based on quality customer service.
· We strive to give our vendors and their customers the best value for money – we continue to review our services to stay competitive.
· Meet our vendors’ needs and insure completeness with continued communication and follow-up.
· Treat all vendors, shoppers & colleagues with courtesy and respect.
· We will continually look for and suggest ways to improve the way we provide our services to our vendors and their customers.
· We will treat all vendors and their customer’s issues/concerns as priority – timeliness & consistency is what they will remember.
· We will always be responsive to vendors and their customers’ requests and reply to all correspondence and phone calls promptly.
· Our reputation is based on performance; we will be definitive in our commitments and insure that our commitments are kept.
· We will sustain a sense of urgency and commitment – our vendors and their customers depend on our timely performance of our duties.
